CEDAR PARK, TX – April 27, 2016 - Capitol Credit Union (CCU) joined forces with IBT to revolutionize their digital banking presence.
Monthly rate increases and service level concerns left CCU feeling taken advantage of. “In my experience, smaller credit unions have to fight twice as hard to be heard, especially when dealing with vendors who have national footprints and FI customers with billions in assets,” said Pierre Cardenas, President and CEO of CCU.
Small credit unions (assets <$100 million) account for 75% of U.S. credit unions. To compete with larger institutions, they require digital banking systems with equal functionality, not a watered-down version. IBT stepped forward as more than a vendor, but a true partner to support CCU through every step of the conversion process.
IBT’s comprehensive online banking platform, i2OLB, will provide CCU with a robust, fully-branded, and secure internet banking site that will showcase product offerings and give members greater control. i2Mobile will help CCU customize their digital presence and lead to improved adoption and satisfaction rates. Coupled with IBT’s advanced bill pay feature, CCU will undoubtedly maximize member convenience and enhance the digital banking experience. The built-in Commercial Cash Management feature allows members to manage business and personal share draft accounts within the same session. Because IBT’s digital banking channels are fully integrated, they deliver simple yet superior functionality across the digital landscape and help credit unions expand their market presence.
Time-starved members of CCU, such as legislators and attorneys in the Austin area can avoid hectic city traffic and still take advantage of CCU’s full product offering. “With IBT, no matter what platform a member is using for their transaction – mobile phone, tablet, or desktop computer – the interface and member experience is the same,” said IBT’s CEO, Mark Dittman. “IBT’s advanced systems and intuitive interface will greatly improve our member’s ability to take care of their banking needs,” added Mr. Cardenas.
IBT and CCU have formed a strategic partnership with Xtend, Inc. for additional member support. The call centers will ensure uninterrupted service for members during the transition. “When IBT and CCU approached us about their upcoming project, we were excited for the opportunity to assist. We believe that our expertise with members as they learn new tools, the proactive member communication strategy at CCU, and the robust online banking toolset from IBT will translate into a winning combination for all parties,” said Xtend President, Scott Collins.