June, 2014 (Independent Banker Magazine) The Commercial Bank is an independent community bank serving the financial needs of the citizens and businesses in Oglethorpe and Athens-Clarke County, Ga. The Commercial Bank’s commitment to the communities has remained unchanged since it opened in 1924 with its simple philosophy: dedicated to providing personal financial services with a commitment to the community.
As one of the few remaining locally owned and operated community banks serving the Athens area, The Commercial Bank has the unique ability to customize common sense solutions for each of its customers. This approach allows the Bank to differentiate itself from the regional and national banks that often use an impersonal “one-size fits all” approach.
Through the years The Commercial Bank has made many positive changes. This bank has focused on making recent investments in people and technologies, ensuring its customers have access to both unparalleled service and great products. “Before recently starting our bank’s new initiative targeting business prospects, we needed to upgrade our bank’s electronic banking platform and products in an effort to be competitive with the larger regional and national banks in our area,” says bank President and CEO Mike Sale.
IBT, headquartered in Cedar Park, Texas, designs and delivers software solutions for community financial institutions throughout the United States. IBT’s i2Suite is a repository for a community bank’s core system and its ancillary systems. It supports all delivery channels and enables everything to be tracked and managed from one simple interface. “Within the first six months of launching IBT’s i2Suite, we gained several new business customers which directly led to growth of more than $3 million in deposits and $5 million in loans to the Bank,” Sale says.
The Bank replaced all of its existing systems with IBT’s integrated cloud solution, i2Suite, which included core processing, online and mobile banking, document imaging, integrated image teller, customer relationship management and fraud monitoring. The Commercial Bank employees went from working with five different systems that didn’t communicate with each other, to one consolidated environment where all of the information can be managed with ease and convenience. “By utilizing IBT’s core processing with their remote deposit capture capability and their online banking product, we are hearing from new business customers that our electronic banking product is providing a better customer experience. We have gained several significant business relationships as a result,” Sale says.
IBT Makes a Difference with i2Suite
IBT is an industry-leading financial services software firm, established in 1999. The company develops and hosts a suite of powerful software solutions that allow community banks to provide a complete menu of cutting edge banking services to customers anytime, anywhere.
IBT specializes in providing complete enterprise digital cloud automation for financial institutions that improve efficiencies and provide end-to-end core, mobile and payments solutions that touch all internal processes and customer channels. Core processing, Check 21 proof automation, remote deposit capture, mobile banking, online banking with bill pay, personalfinancial management, document imaging and CRM with 24/7 support services make up what is known as IBT’s i2Suite. The company focuses on its customers first, delivering reliable technology, experienced personneland ongoing training.