Welcome to IBT!

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Contact Management Solution

Save time and money by tracking your customers with our integrated contact management solution, i²Contact.

  • i²Contact creates a full historical account of all communications and saves it to our powerful, centralized database - permitting quick access and easy retrieval of information where and when you need it. 
  • i²Contact creates a full historical accounting of all communications, whether originated by the customer or bank and saves it to our powerful, centralized database, permitting quick access and easy retrieval of information where and when you need it. 
  • The built in contact management feature gives your managers and supervisors the ability to view and manage all pending contact history postings at a glance. Quickly sort and view contact history based on application, account number, details, assigned user or category. Additionally, your manager or supervisor can even re-assign contact history to other users and departments as needed based on employee availability or expertise. 
  • i²Contact provides summarized or detailed customized reporting to help you intelligently track your customers and their needs. Contact history management is one of the most important and powerful tools utilized to help assess, plan and manage customer service.  

Empower your employees with i²Contact today.