CCUTX Modernizes with IBT, Gains Strategic Partner
CEDAR PARK, TX – December 12, 2016 - Capitol Credit Union of Texas (CCUTX) of Austin, Texas established a collaborative partnership with IBT, transforming their digital banking presence.
Continuous billing issues, lack of communication, and cumbersome processes left CCUTX feeling overlooked by their last provider. Poor customer service and follow-up prompted the institution’s search for a new vendor.
“We were impressed with IBT’s mobile capabilities. Not only has the platform been in the market for many years and proven reliable, it will grow with us,” said CCUTX President and CEO, Pierre Cardenas.
IBT’s powerful digital platform puts CCUTX and other community financial institutions on the same playing field with larger institutions. IBT’s digital banking channels are fully integrated, allowing greater control over accounts and transactions, which leads to increased adoption rates and improved customer satisfaction. Branded, secure sites help credit unions expand their market presence with new product highlights and customized promotions.
“Big Box providers rarely send representatives to community financial institutions during conversion, and their web and phone support usually falls short. IBT is on-site before, during, and after conversion, experiencing challenges in real-time. Our presence fosters communication and relays the appropriate urgency to the development and installation teams back at IBT offices,” said IBT CEO Mark Dittman.
“Converting with IBT was outstanding. Throughout the process, the IBT team was on-site, listening to our concerns and supporting us every step of the way. We found their level of support tremendous especially from what we had experienced before. They felt like an extension of our own team,” added Cardenas.
The staff at CCUTX is thrilled with IBT’s platform. The user-friendly interface, exceptional training, and support has allowed many CCUTX representatives to become subject matter experts in a matter of weeks. These experts are now able to provide customers with first-call resolutions. Service levels are at record highs and abandon rates are lower than ever.
According to Cardenas, “We have experienced incredible response times with IBT. Direct access to their representatives is refreshing, and expedites problem-solving. From developers to the executive team, IBT thinks outside the box and presents solutions that are both unexpected and ideal. Best of all, they include us in their design process. It gives me great comfort knowing that IBT is there when I need them.”
Mr. Dittman added, “IBT is dedicated to every client’s success and committed to nurturing relationships that can stand the test of time. We pride ourselves on taking initiative and anticipating client needs.”
IBT Partners with Deluxe
CEDAR PARK, TX – October 17, 2016 – IBT, Inc., and Deluxe Corporation, have joined forces to help community financial institutions drive greater financial performance.
In an agreement with Deluxe Financial Services, IBT will now offer Bankers Dashboard and Credit Union Dashboard (collectively Deluxe Performance Dashboard) to clients using i2Core. IBT’s i2Core helps financial institutions improve operations, reduce costs, and mitigate risks by providing the ability to view all client data and transactions in a real-time environment.
Financial institutions use Deluxe’s Performance Dashboard to monitor performance across a spectrum of indicators. This powerful web-based tool provides performance management information to all levels of the organization, facilitating transparency and encouraging collaboration among financial institution leaders.
“Performance management and forecasting are critically important in the current regulatory environment,” said Mark Dittman, CEO of IBT. “As part of our commitment to delivering robust solutions to our customers, IBT sought a partner that would simplify the budgeting and forecasting process. With enhanced data visualization, the Deluxe Performance Dashboard provides outstanding financial reporting and analysis, and the data shows that Dashboard clients outperform the market on Net Interest Margin by an average 26bps over the past 3 years. We are excited to align ourselves with an organization with such impressive results.”
Both companies are dedicated to helping community financial institutions succeed. IBT places great value in partners that have demonstrated they can increase income for its financial institutions. Deluxe has demonstrated that they are a partner who meets this criteria. By pairing the Deluxe Performance Dashboard with IBT’s i2Core, community financial institutions are positioned to drive additional income to the bottom line.
“Deluxe Performance Dashboard is a critical tool that financial institutions rely on for timely performance metrics,” explained John Filby, president of Deluxe Financial Services. “Working with IBT, we are able to provide our mutual clients with the right data and the platform to gauge real-time financial performance, enabling them to make necessary adjustments to ensure that their financial performance is optimized.”
First National Bank Finds a Reliable Partner in IBT
CEDAR PARK, TX – June 07, 2016 - First National Bank of Las Animas, Colorado replaced all of its existing systems with IBT’s integrated cloud solution, i2Suite, which includes core processing, online and mobile banking, document imaging, and integrated image teller.
FNB Chief Operations Officer, Tina Eck said, “Our long-standing relationship with some service providers made us reluctant to make a change. IBT’s solid relationship with industry vendors put us at ease and gave us the confidence to move forward knowing our customers would continue to have a positive experience. Our recent EFT conversion was as close to a nonevent as I’ve seen in my 41-year career.”
The new, fully-integrated digital channels maximize convenience for bank customers, and have led to improved customer satisfaction. The new systems give customers access to more up-to-date information and facilitate better account management.
“Throughout our 7-year partnership, IBT shepherded us away from a variety of antiquated systems to i2Suite. Their commitment to our success is evident in the way they keep up with evolving technology while keeping cost stable,” said First National Bank CEO and Chairman Dale Leighty.
Vice President, Ben Johnson was quite pleased with the digital banking rollout. “The solutions work extremely well together and our customers are happy with the digital environment. We found the products to be priced appropriately, and have not experienced any issues with the installation. IBT’s products not only help us maintain our existing customers, they have attracted new customers as well,” said Johnson.
“At IBT, our business decisions are guided by a set of core values developed to reflect our dedication to every client’s success. We are passionate about innovation and delivering quality results for our customers,” said Mark Dittman, IBT CEO.
TransPecos Banks Collaborates with IBT, Discovers Strategic Partner
CEDAR PARK, TX – May 11, 2016 TransPecos Banks selected IBT to upgrade its core processing platform and in the process, found a like-minded strategic partner.
Following a months-long hunt and seemingly endless research into a new core provider, TransPecos’ seminal moment was at IBT’s annual User Conference. There, bank personnel saw firsthand that IBT is significantly different than big box providers, and that the core values of both organizations are in direct alignment. Emphasizing integrity, prioritizing customer service, and fostering innovation permeate the work environments.
These principles not only benefit customers and staff, but spread into the communities these companies serve. “At IBT, the cornerstone of our business is personal investment in client relationships, and support through every step of the design, implementation and training process,” said IBT CEO Mark Dittman.
i2Core, IBT’s state-of-the-art core processing platform, will advance technology at all four TransPecos Banks locations. The real-time digital banking environment with platform automation improves operations, reduces costs, and mitigates risk.
The integrated peripherals and user-friendly interfaces of IBT’s i2Suite also stood out to the bank. Jeff Weaver, TransPecos Banks President and CEO said, “Easy-to-use, standard reports that are incorporated into the system will be a huge plus for us, and will make it much faster and simpler to gather data. Call report preparations, for example, used to take multiple manual downloads and formatting, but now we will be able to produce timelier and more accurate reporting. I see why ‘integrated’ is in your company name!”